Terms & Conditions

"Booking"

A reservation made by Agency regarding your Travel Services.

"Supplier"

A party who provides Travel Services to Travelers.

"Traveler"

You or any other traveler on the same Booking.

"Travel Services"

Travel products and services provided to Travelers by Suppliers, including air, land, or water transportation, lodging, vehicle rentals, tours, excursions, entertainment, food and drink services, and similar products and services, for which Agency makes any Booking.

"Trip"

The composite of all Travel Services.

"Trip Documentation"

The documentation and communications Agency provides to you with details and pricing regarding your Trip.

Each Traveler agrees to:

1. Carefully read and understand these Terms, any Travel Client Agreement, your Trip Documentation, and all correspondence regarding your Trip.
2. Notify Agency promptly, and within 24 hours of receipt, of any errors or omissions in your Trip Documentation.
3. Contact Agency to arrange your Trip sufficiently prior to travel dates to ensure availability, avoid late-Booking fees, and avoid fare increases.
4. Make all deposits and payments per the schedules and dates set out in your Trip Documentation.
5. Review, remain aware, and remain up-to-date regarding travel warnings by accessing U.S. governmental travel advisory sites.

You warrant that you are 18 years of age or older and have authority to sign and accept these Terms on behalf of all minor and adult Travelers on the same Booking who reside in your household.

Suppliers are independent of Agency, managed separately, and provide Travel Services to you. Suppliers are not employees, agents, representatives, or affiliates of Agency.

Agency is not responsible for any Supplier's breach of contract, changes to Travel Services or routes, failure to comply with laws or regulations, or willful or negligent acts or omissions, which may result in price increases, delays, inconvenience, damage, loss, costs, injury, or death to Travelers or companions.

Suppliers operate under their own terms and conditions, separate from these Terms. You are responsible for understanding and complying with the terms imposed by each Supplier, including payment of all amounts when due, and rules regarding baggage allowances, check-in/check-out times, and age or height restrictions.

Agency is not an insurance agent or provider. We advise travelers of the availability of travel insurance, which third-party agents and providers offer in exchange for fees. We strongly recommend that you purchase travel insurance to cover each Traveler.

You understand that your Trip may involve: (1) inherent risks and unplanned events; (2) fees for changes and cancellations; and (3) other unexpected costs, some of which may be NON-REFUNDABLE.

If you choose NOT to buy travel insurance:

1. You accept all risks relating to your travel.
2. You may lose up to 100% of the cost of travel bookings, plus cancellation and related fees.
3. You waive insurance protection relating to your travel, including changes, cancellations, baggage delays, supplier defaults, medical costs, and accidents.

You waive all claims against and indemnify Agency, its owners, directors, employees, contractors, advisors, agents, and assigns for any damage, loss, cost, injury, or death relating to your insurance decisions.

As part of Booking any Travel Services, your personal information may be conveyed to Agency, Suppliers, and other third-party providers to accommodate your travel, and you consent to the use of your personal information by these parties. Such information may include birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.

Agency has no liability regarding: (1) the distribution of your information to any Supplier or other third party, including any CRM or technology platform outside our control; or (2) any third party's failure to protect your personal information. You authorize Agency to retain your personal information for as long as needed to provide Bookings and for a reasonable period thereafter for Agency's legal or business purposes.

Each Traveler grants Agency an unrestricted, royalty-free, non-exclusive, worldwide license to use, in Agency's discretion, Traveler's name, image, and likeness — including any photo, audio, or video recording relating to a Trip — for marketing, promotion, tagging, or any other lawful purpose on social media platforms, online locations, and Agency's website.

Quoted prices are based on the precise inclusions provided in your Trip Documentation.

All Supplier prices and availability are subject to change without notice until full payment is received. Even following full payment, you agree to pay additional fees that may arise for variable matters beyond Agency's control, including fuel and other surcharges.

Agency reserves the right to correct pricing errors or omissions and re-invoice you at corrected prices at any time.

You agree to make full payment of deposits and other amounts due as agreed in your Trip Documentation. Failure to pay by the due date may result in:

1. Supplier price increases, fees, or penalties.
2. Supplier cancellation of your Bookings in whole or part.
3. Agency cancellation of your Bookings in whole or part.
4. Previous deposits and amounts paid may be NON-REFUNDABLE under Supplier terms.

You are solely responsible for consequences relating to late payment or non-payment. Agency may charge a NON-REFUNDABLE fee for re-Bookings at its discretion. Payments are in U.S. dollars unless otherwise notified. Currency conversions occur at then-current exchange rates.

By submitting your card to us, you confirm that: (1) you are an authorized user; (2) you authorize us or our agents to charge your card for payments on due dates; and (3) you authorize us to credit any amounts charged in error.

You are responsible for all costs relating to: an incorrect card number provided to us; valid charges that are declined; insufficient funds on payment dates; and a card account that is closed or expires before all amounts are paid.

You agree not to initiate, and you waive any right to pursue, any credit- or debit-card chargeback, reverse-charge, refund, or recollection for any reason — including delay, cancellation, refusal of entry, force majeure events, or Supplier price changes — except in the case of fraud.

Even in the case of fraud, you agree to first address the matter directly with Agency in writing and allow a reasonable time for investigation before initiating any chargeback.

You agree to comply with Supplier terms relating to change or cancellation of Bookings. Supplier terms may not allow refunds if you change, cancel, partially use, or do not use Travel Services for any reason, including health matters, pandemics, weather conditions, terrorism, or political unrest.

Agency reserves the right to modify or cancel any Booking or Trip at any time if Supplier minimum occupancy requirements are not met. Independent bookings made outside of these Terms (airline, rail, etc.) may be NON-REFUNDABLE and Agency has no responsibility for such bookings.

Any claim for refund or adjustment must be delivered to Agency in writing with full details, documentation, and proof of payment.

Failure to travel or appear for any Booking constitutes a "no show." No shows are subject to: (1) change or cancellation fees of Agency; and (2) Supplier terms, which may include fees and penalties up to the entire cost of Bookings and Travel Services. Traveler is responsible for and agrees to pay all such fees and penalties.

Lodging accommodations are subject to availability at the time of reservation or check-in. Some Suppliers require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a Booking; Agency will notify you accordingly.

Lodging amenities — including air conditioning, elevators, bed size, connecting rooms, handicap accessibility, restaurants, bars, fitness facilities, pools, and spas — are not guaranteed at all properties and are not guaranteed to be operational during your stay. Refunds regarding amenities are the responsibility of the Supplier.

Airline tickets, once purchased, may be NON-REFUNDABLE and NON-TRANSFERABLE, subject to Supplier terms and conditions. Seat assignments are based on availability at time of selection and may be changed by airlines at any time. Agency cannot guarantee seats in specific locations or next to each other.

Airline seat assignments, baggage and carry-ons, and ancillary services (meals, Wi-Fi, entertainment) may be subject to additional fees. Airlines may treat a name-change as a cancellation.

You are responsible for confirming airline policies, availability of ancillary services, and paying all related fees. Agency is not responsible for fees imposed by airlines, changes to seat assignments, or losses arising from schedule changes, delays, cancellations, or equipment failure.

You are responsible for any damage or loss caused by your acts or omissions and for full payment of such damage or loss directly to Agency or any third party.

Any Authorized Party may, in its discretion, refuse you any Travel Service or require you to disembark if it reasonably believes you are a danger to yourself or others, have engaged in disruptive, abusive, harassing, discriminatory, or unlawful behavior, or do not follow any rule or instruction of an Authorized Party.

"Authorized Party" means Agency or any Supplier, including owners, directors, employees, agents, and representatives, including any ship operator, ship captain, tour operator, tour director, group leader, or crew member.

If you have disabilities or special needs that may require non-emergency special services or accommodations, please advise Agency in advance of Booking. Countries outside the U.S. often apply different laws, standards, and accommodations for persons with disabilities or special needs.

Agency will make all reasonable efforts to request assistance or arrange appropriate services. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.

If you have food allergies or any similar conditions that may cause you harm during travel ("Food Allergies"), please advise Agency in advance of Booking. Each Traveler with Food Allergies acknowledges an elevated risk of reactions and has sole responsibility for performing all due diligence relating to such conditions prior to, during, and following travel. Agency is not responsible for any harm or loss caused by any Food Allergy under any circumstances.

If you engage in any activity that may involve risk of harm to your own or another person's health or well-being, damage to property, or related costs (collectively, "Risk Activity"), you are solely responsible for your decision to engage in such activity.

You assume all risks, costs, losses, liabilities, and claims relating to any Risk Activity and release Agency from all liabilities relating thereto. Risk Activity includes any activity or travel to any location which can reasonably be regarded as inherently dangerous or having potential to result in property damage, injury, illness, disability, or death.

If you become ill or injured during a Trip, you bear all responsibility for your well-being and treatment. You will be responsible for all costs, planning, and logistics regarding alternative travel arrangements. You will not cause a delay or interruption to any Trip or otherwise burden other Travelers. You release Agency, Suppliers, and other Travelers from any liability relating to your illness, injury, missed flights or connections, travel delays, or unused Bookings.

You are solely responsible at all times for your baggage, personal items, and travel documents. Agency is not responsible for any damage, loss, delays, or other matters relating to your baggage, personal items, or travel documents.

As a general rule, Travelers traveling to or from any international destination must have a valid passport valid for at least six months beyond their date of return. Minor Travelers (age 17 and under) traveling without an adult or with a single parent may be required to carry additional authorizations (e.g., an affidavit from the other parent).

Each Traveler is responsible for obtaining all required documents in advance, ensuring all documentation is current and in your possession, and remaining familiar with the rules governing travel in each jurisdiction on your itinerary.

The TSA requires all airline passengers to provide: (1) Secure Flight Passenger Data (SFPD); (2) full name as it appears on government-issued identification; (3) date of birth; (4) gender; and (5) redress number (if available). The name on all reservations must exactly match the name on that Traveler's government-issued identification.

Traveler is responsible for any fees and expenses incurred due to an incorrect name or denial of travel resulting from incorrect or non-matching information. For updated information, visit www.tsa.gov.

You are responsible for being aware of and complying with any restrictions relating to pandemics, epidemics, and other travel advisories. You warrant that you have reviewed and will continually monitor:

1. CDC — www.cdc.gov
2. U.S. Department of State — www.state.gov

You understand that countries may require testing, quarantine, proof of vaccination, or other protocols upon entry and return. Different Suppliers and jurisdictions may have different medical protocols including mandatory face coverings and temperature checks. Failure to comply may result in denial of boarding, termination of Travel Services, or denial of entry.

Jurisdictions may restrict entry for persons with criminal records. You are responsible for understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record. Agency does not inquire into Traveler criminal records in the interests of privacy.

You are responsible for knowing, understanding, and complying with applicable laws in each jurisdiction regarding possession and use of restricted or illegal products and materials, including: animals and animal products; plants, fruits, vegetables, and soil; cultural artifacts; alcohol; tobacco and vapes; firearms and ammunition; knives and cutting instruments; weapons; flammables and explosives; and any other restricted or illegal products.

You are also responsible for compliance with laws regarding drugs, substances, and paraphernalia — including prescription, over-the-counter, and other products which may be restricted or illegal in some jurisdictions. Local laws may require you to carry evidence of medical prescriptions.

All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft in their baggage or on their person. Violations can result in imprisonment and significant fines under 49 U.S.C. 5124. Examples include explosives, compressed gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and radiopharmaceuticals.

Restrictions are listed at www.tsa.gov. U.S. DOT requirements regarding insecticide treatment of passenger cabins are available at www.transportation.gov.

Agency arranges Travel Services that are provided and controlled by independent Suppliers. Agency has no management or control over Suppliers, including their staff, facilities, equipment, products, or services. Suppliers have sole responsibility and liability to you for their respective Travel Services.

Agency makes no representation or warranty, express or implied, regarding the pricing, quality, suitability, fitness, safety, or provision of: (1) Travel Services provided by Suppliers; or (2) Booking and other services provided by Agency, which are provided "as is."

Agency has no liability to you for any claim of damage or loss arising from any act or omission — negligent or willful — of any Supplier, Traveler, or other third party, including property damage, physical or mental injury or death, inconvenience, delay, cancellation, bankruptcy, or misrepresentation.

You agree to indemnify and hold harmless Agency and its owners, directors, employees, contractors, agents, representatives, advisors, successors, and assigns from all third-party claims, damages, and costs — including attorney's fees and legal costs — arising from: (1) these Terms or Travel Services, including claims of any Traveler on whose behalf you sign; or (2) any act or omission by you or any such Traveler relating to these Terms or Travel Services.

No failure or delay in performing any obligation under these Terms will be a breach if it arises from a force majeure. "Force majeure" includes: governmental actions; fires, floods, storms, pandemics, epidemics, or other acts of God; wars, terrorism, insurrections, riots, or strikes; failures of utilities; or any other cause beyond the reasonable control of either Party.

If either Party's performance is prevented or delayed by a force majeure, it will promptly notify the other Party. Agency is not liable for refunds caused by delay or non-performance due to any force majeure and may vary or cancel any itinerary without notice. In such case, you remain responsible for all alternative travel arrangements.

Amendments

These Terms may be amended only in writing by Agency.

Assignment

You may not assign any right or obligation under these Terms without Agency's prior written consent.

Waiver

No forbearance or delay in enforcing these Terms will prejudice any rights. No waiver of a right will operate as a waiver of any subsequent right.

Severability

If any part of these Terms is found unenforceable, it will be enforced to the fullest extent permitted by law and the remainder will remain fully in force.

Relationship of Parties

These Terms do not create an agency relationship, partnership, joint venture, or employment relationship. You have no authority to bind Agency.

Notices

Notices will be in writing and deemed given when sent receipt-confirmed to the receiving Party's email or other address provided for purposes of notice.

Acceptance

You may confirm acceptance in writing, digitally, or electronically, including by clickwrap, sign-in-wrap, or other active or passive electronic confirmation.

Conflicts

If any conflict arises between Supplier terms and these Terms, Supplier terms will control. If any conflict arises between these Terms and the Travel Client Agreement or Trip Documentation, these Terms will control.

Governing Law

These Terms are governed exclusively by the laws of Texas without regard to conflict-of-laws principles of any jurisdiction.

Dispute Resolution

The Parties will use all reasonable efforts to resolve disputes through informal direct communications for 60 days following written notice of dispute before escalating to the courts.

Courts

Any claim not resolved informally will be resolved exclusively by state or federal courts in the applicable county and state. Neither Party will bring any legal action as part of a class or group action.

Equitable Relief

Either Party may seek injunctive or other equitable relief to remedy any actual or threatened breach of these Terms.

Entire Agreement

These Terms, which include the Travel Client Agreement, represent the entire agreement and supersede all prior agreements between the Parties regarding their subject matter.

Agency understands that travel plans can evolve, and we are happy to assist with reasonable itinerary adjustments during the planning process. However, extensive or repeated changes require additional research, supplier communication, repricing, reservation updates, and administrative time.

Traveler may request up to three itinerary changes or revisions without an additional planning fee. After the third requested change, Agency may charge a NON-REFUNDABLE $100 planning fee before making further revisions.

Itinerary changes may include, but are not limited to, changes in travel dates, destinations, resorts, hotels, cruise sailings, room categories, transportation, excursions, package components, traveler preferences, or major adjustments to the overall Trip plan.

Traveler understands that prices, availability, promotions, and Supplier terms may change during the revision process. Agency cannot guarantee that previously quoted rates, rooms, cabins, flights, packages, or promotions will remain available after changes are requested.

Payment of the planning fee does not guarantee that requested changes can be made, that pricing will remain the same, or that any Supplier will approve or accommodate the requested change.